True Metrix Meter Manual: A Comprehensive Guide
This manual details the TRUE METRIX system, offering guidance on setup, testing, maintenance, and troubleshooting for effective blood glucose monitoring and diabetes management.
The True Metrix system empowers individuals with diabetes to proactively manage their health through accurate and reliable blood glucose monitoring. This system, encompassing the True Metrix Go and True Metrix Air meters, is designed for simplicity and ease of use.
It facilitates informed decision-making regarding diet, exercise, and medication. Crucially, results obtained from the True Metrix Go system should be compared to laboratory tests within a 30-minute window for optimal correlation. Accessing the comprehensive Owners Booklet provides detailed instructions for effective diabetes management and understanding system functionalities.
Understanding the True Metrix Go System
The True Metrix Go system is a key component of the broader True Metrix family, designed for seamless integration with smartphone technology via the NiproBGM application. Pairing the meter with your smartphone allows for convenient data logging and analysis of your blood glucose readings.
When comparing results with a laboratory, perform the True Metrix Go blood test within 30 minutes of the lab test. Proper testing technique is vital; if results don’t align with how you feel, perform another Control Test and consult your healthcare professional.
Key Features of True Metrix Air
True Metrix Air stands out with its compatibility and connectivity, easily located on smartphones as “NiproBGM”. The system requires entering the last six digits of the meter’s serial number, found on the back label, for successful pairing.
Always read all product instructions before testing. Utilizing the True Metrix Air outside the guidelines in the Owners Booklet isn’t recommended, potentially impacting accurate blood glucose level determination. Access the comprehensive Owners Booklet for detailed guidance.
Components of the True Metrix System
The True Metrix System includes the self-monitoring blood glucose meter (True Metrix, True Metrix Air, or True Metrix Go), test strips with contact ends (black blocks facing up), and a lancet device for obtaining blood samples.
Essential for proper function is the control solution, used for verifying meter and test strip performance. A carrying case protects the system from dust, dirt, and liquids, ensuring longevity and reliable results.
Meter Setup and Initial Configuration
Initial setup requires locating the True Metrix Air Self Monitoring meter via the NiproBGM app on your smartphone. Ensure Bluetooth is enabled. Subsequently, enter the last six digits of the meter’s serial number, found on the label affixed to the meter’s back.
This pairing process establishes communication for data logging and analysis. Proper configuration is crucial for accurate readings and effective diabetes management, following all product instructions carefully.

Pairing with a Smartphone (NiproBGM)
To pair, first, follow your smartphone’s instructions to locate the True Metrix Air Self Monitoring meter within the NiproBGM application. The meter will appear as a device named “NiproBGM” during the search process. Ensure your smartphone’s Bluetooth is activated for successful detection.
Once detected, the app will prompt you to enter the meter’s serial number, facilitating a secure connection for data transfer and comprehensive glucose monitoring.

Entering the Meter Serial Number
Locate the meter’s serial number on the label affixed to the back of your True Metrix device. The application specifically requests the last six digits of this serial number for accurate pairing and device identification.
Carefully input these digits into the designated field within the NiproBGM app. Correct entry is crucial for establishing a reliable connection and enabling seamless data synchronization between your meter and smartphone for effective glucose tracking.
Performing a Blood Glucose Test
Accurate testing requires careful preparation. Begin by ensuring your hands are clean and dry. Insert a test strip into the meter’s Test Port, ensuring the Contact End (marked by black blocks) faces upwards; the meter will automatically power on.
Utilize the lancet device to obtain a small blood sample. Gently apply the sample to the designated area on the test strip, and the meter will display your blood glucose result within seconds.
Preparing the Meter with a Test Strip
Proper test strip insertion is crucial for accurate results. With the meter powered off, carefully insert a TRUE METRIX test strip into the Test Port. Ensure the Contact End, identifiable by the black blocks, is facing upwards.
Do not force the strip or insert it backward. Upon correct insertion, the meter will automatically activate, displaying a readiness indicator. This confirms the system is prepared to receive the blood sample for analysis.

Using the Lancet Device
Safe and effective lancing is essential for obtaining a sufficient blood sample. Position the lancet device firmly on the chosen fingertip – sides are often less sensitive. Press the release button on the device to initiate the puncture.
Avoid excessive force or repeated punctures in the same spot. Gently massage the finger to encourage blood flow. A small, rounded drop is ideal for accurate testing with the TRUE METRIX system.
Applying the Blood Sample
Once a sufficient blood drop forms, gently bring the test strip’s designated area into contact with the blood. Avoid smearing or wiping the blood onto the strip; allow it to be drawn in via capillary action.
Ensure the sample fills the designated area completely. Insufficient blood can lead to inaccurate readings. Do not add more blood after the initial application. The meter will begin analyzing the sample automatically.
System Care and Maintenance
Proper system care ensures accurate results and extends the lifespan of your True Metrix meter. Store the meter, control solution, and test strips together within the provided carrying case to shield them from liquids, dust, and dirt.
Avoid extreme temperatures and humidity. Regularly inspect the meter for any physical damage. Clean the meter’s exterior with a soft, dry cloth. Do not immerse the meter in water or any cleaning solutions.
Storage Guidelines
To maintain the integrity of your True Metrix system, always store the meter, control solution, and test strips inside the designated carrying case. This protective case safeguards against potential damage from liquids, dust, and environmental dirt.

Keep the system in a cool, dry place, away from direct sunlight and extreme temperatures. Avoid storing near sources of heat or humidity. Proper storage ensures accurate readings and prolongs the usability of your testing components.
Protecting the System from Environmental Factors
Shield your True Metrix system from harsh conditions to guarantee reliable performance. Avoid exposing the meter, test strips, and control solution to extreme temperatures, high humidity, or direct sunlight.
The carrying case provides essential protection against dust and accidental spills. Do not operate the meter in excessively wet environments. Consistent protection ensures the longevity and accuracy of your blood glucose monitoring, contributing to effective diabetes management.

Understanding Test Results
Accurate interpretation of your blood glucose readings is crucial for effective diabetes management. When comparing results with a laboratory test, ensure the TRUE METRIX test is performed within a 30-minute window of the lab draw for optimal correlation.
The target range for optimal glucose control is generally 72-90 mg/dL (4.0-5.0 mmol/L). However, individual targets may vary; always consult your healthcare provider to determine your personalized goals and treatment plan.

Comparing Results with Laboratory Tests (30-minute window)
For reliable comparison, perform a TRUE METRIX GO blood glucose test within 30 minutes of a laboratory blood draw. This minimizes variables like food intake and activity levels that can influence readings. Discrepancies can occur due to differing testing methodologies.
If significant differences exist, don’t immediately adjust treatment. Re-test using both methods, ensuring proper technique. Consult your doctor or diabetes healthcare professional for guidance and interpretation of combined results.
Target Range: 72-90 mg/dL (4.0-5.0 mmol/L)
The TRUE METRIX system aims to help you maintain blood glucose levels within a healthy target range. Generally, a target range of 72-90 mg/dL (4.0-5.0 mmol/L) is often recommended, but individual goals may vary.
Discuss your personalized target range with your healthcare provider. Consistent monitoring and adherence to your treatment plan are crucial for achieving and sustaining optimal glucose control. Regular review of your results is essential.
Control Solution Testing
Control solution testing verifies the accuracy of your TRUE METRIX meter and test strips. Perform a control test whenever you open a new vial of test strips, or if you suspect the meter isn’t functioning correctly. This ensures reliable results.
Follow the instructions provided with your control solution. Compare the test result to the range printed on the vial. If the result falls within the expected range, your system is working properly. If not, contact customer support.
When to Perform a Control Test
It’s crucial to perform control tests regularly to maintain confidence in your TRUE METRIX system’s accuracy. Always test when opening a new vial of test strips to confirm they function correctly. Additionally, conduct a test if you’ve dropped the meter, or suspect damage.
If your blood glucose results seem inconsistent with how you feel, or if troubleshooting steps don’t resolve issues, a control test is recommended. This helps determine if the problem lies with the meter or strips.
Interpreting Control Test Results
Control solution results should fall within the range specified on the vial. If the result is within range, your meter and test strips are functioning correctly. However, if the result is outside the acceptable range, do not use the test strips.
Repeat the control test with a fresh strip. If it remains out of range, contact Trividia Health customer support. Do not base treatment decisions on control test results; always rely on your blood glucose readings.
Troubleshooting Common Issues
Incorrect test strip insertion can prevent the meter from turning on or displaying results. Ensure the strip is fully inserted with the contact end (black blocks) facing up; do not insert backward. Discrepancies between test results and feelings require checking your testing technique.
Perform another control test to verify system accuracy. If results still don’t align with how you feel, consult your doctor or diabetes healthcare professional before altering your treatment plan.
Incorrect Test Strip Insertion
A common issue is failing to properly insert the test strip; The meter may not power on or display a result if the strip isn’t fully seated within the Test Port. Ensure the contact end, identified by the black blocks, is facing upwards.
Do not attempt to insert the test strip backward. This will prevent a connection and render the test invalid. Carefully check the orientation before applying pressure to insert the strip fully.
Discrepancies Between Test Results and Feelings

If your blood glucose reading doesn’t align with how you feel, first re-examine your testing technique. Ensure proper handwashing and adequate blood sample application. Perform another Control Test to verify the system’s accuracy.
If discrepancies persist, consult your doctor or diabetes healthcare professional before altering your treatment plan. Do not self-adjust medication based solely on a single reading; professional guidance is crucial for safe and effective diabetes management.
Time and Date Setup
Accurate time and date settings are essential for proper data logging and tracking of your blood glucose readings. The TRUE METRIX system synchronizes with your smartphone via the NiproBGM application;
Follow your smartphone’s instructions to locate the TRUE METRIX AIR Self Monitoring meter within the app. Ensure Bluetooth is enabled for successful pairing. The app will guide you through setting the correct time and date, ensuring accurate record-keeping for effective diabetes management.
Accessing the Comprehensive Owners Booklet
For detailed instructions and expanded information, access the comprehensive TRUE METRIX Owners Booklet provided by Trividia Health. This booklet covers all aspects of using the self-monitoring blood glucose system.

It includes detailed testing protocols, settings adjustments, and guidance on glucose level monitoring for optimal diabetes management. The booklet is a valuable resource for understanding your meter and achieving accurate results. Refer to it for troubleshooting and advanced features.
Important Safety Information
Always read all product instructions carefully before performing a blood glucose test with the TRUE METRIX system. Using the system in a manner not specified within the Owners Booklet is strongly discouraged, as it may compromise the accuracy of your blood glucose readings.
Adhering to recommended usage guidelines ensures reliable results and supports effective diabetes management. Following these instructions is crucial for your health and well-being when utilizing this self-monitoring blood glucose system.
Following Product Instructions
Thoroughly review the TRUE METRIX Owners Booklet before initiating any testing procedures. Proper technique is paramount for accurate results; familiarize yourself with each step, from meter setup to applying the blood sample.
Incorrect operation can lead to inaccurate readings, potentially impacting treatment decisions. Always insert test strips correctly, with the contact end facing upwards, and adhere to storage guidelines to maintain system integrity and reliability.
Recommended Usage Guidelines
Utilize the TRUE METRIX system as directed within the comprehensive Owners Booklet provided by Trividia Health. Avoid deviating from specified procedures, as this may compromise the accuracy of blood glucose level determination.
Regular system care, including proper storage in the carrying case, protects against environmental factors. Compare results with laboratory tests within a 30-minute window for validation, and consult your healthcare professional if discrepancies arise or if results don’t align with how you feel.
U.S. Food and Drug Administration Information
The TRUE METRIX system adheres to U.S. Food and Drug Administration regulations for blood glucose monitoring devices. This ensures the meter meets stringent quality and performance standards for reliable self-testing.
Refer to the comprehensive Owners Booklet for detailed information regarding FDA clearance and intended use. Always read all product instructions before use, and follow recommended guidelines to maintain accurate results and safe operation of the system, as outlined by the FDA.
Use By Dates and Test Strip Expiration
Always check the “Use By” date printed on the test strip vial before each use. Do not use expired test strips, as they may produce inaccurate results, potentially leading to incorrect treatment decisions. When comparing TRUE METRIX GO results with a laboratory test, perform the fingerstick within 30 minutes of the lab draw.
Proper storage is crucial to maintain test strip integrity. Discard any opened vials after the specified timeframe, even if strips remain, to ensure reliable performance and accurate glucose readings.
